NIH PROTECT Help Center

How to Get Support

Support Details

Refer to a guide or video

PROTECT specific guides and videos are available in the “Help Center” in PROTECT. Your question may be covered.

Enter a ticket in
PROTECT Help Desk

Enter a ticket in PROTECT Help Desk here, and a member of our PROTECT Core Team will reach back out to you as soon as possible to assist.

Visit our virtual “Help Desk”

Members of our PROTECT Core team will be available via Zoom for help. Join the Zoom meeting to have your questions answered.
Monday, & Wednesday from 10:00 – 11:00 NEW HOURS!
Tuesday & Thursday from 2:00 – 3:00 NEW HOURS!
Link to Zoom Meeting: Click here to join the meeting
Outside these hours, submit a PROTECT Help Desk ticket for assistance.

The Virtual Helpdesk will be canceled on Wednesday December 18th due to conflicts. We will resume on Thursday December 19th.

NOTE: We will not hold our virtual helpdesk hours from 12/23/24 through 1/2/2025. We will resume regular helpdesk hours on 1/6/2025. Please submit a ticket via our Jira ticketing system listed above for assistance.