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PROTECT/IT Help

Get PROTECT/IT help and support in variety of ways

Submit a PROTECT/IT Help Desk Ticket

Hours: Monday to Friday 7:00 AM to 3:00 PM EST (core hours)
NOTE: To submit a help desk ticket, you must be an NIH user.
If you are not an NIH user and need help, please have your NIH contact submit for you.

Report a PROTECT Problem / Get Help Report a Website Problem / Get Help Add or Edit a Drug/Device in PROTECT Request a NEW PROTECT Account (NIH User) Request a NEW PROTECT Account (NON-NIH User) Revise or Reactivate an EXISTING PROTECT Account

Attend Virtual Help Desk Hours

Our live virtual Help Desk Hours are staffed with a PROTECT Trainer who can:

  • give you hands-on assistance
  • answer your questions
  • walk you through something in the system

Hours: Monday to Thursday 1:00 PM – 2:00 PM EST

Visit our PROTECT Virtual Help Desk Hours

Visit our PROTECT Training Site

All PROTECT users also have access to the PROTECT Training site where they can:

  • safely practice in a “sandbox” environment without affecting real study data, persons, notifications
  • test things and learn how things work in the system.
  • View realistic submissions (the site is refreshed every two weeks)

Hours: 24/7, anywhere you have internet access  

Visit our PROTECT Training Site