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PROTECT/IT Help

Get PROTECT/IT help and support in variety of ways

Submit a PROTECT/IT Help Desk Ticket

Hours: Monday to Friday 8:00 AM to 4:00 PM EST (core hours)
NOTE: To submit a help desk ticket, you must be an NIH user.

Report a PROTECT Problem / Get Help Report a Website Problem / Get Help Add or Edit a Drug/Device in PROTECT Request a NEW PROTECT Account (NIH User) Request a NEW PROTECT Account (NON-NIH User) Revise or Reactivate an EXISTING PROTECT Account

Attend Virtual Help Desk Hours

Our live virtual Help Desk Hours are staffed with a PROTECT Trainer who can:

  • give you hands-on assistance
  • answer your questions
  • walk you through something in the system

Hours: Monday to Thursday 1:00 PM – 2:00 PM EST

NOTE: There will be no live help desk hour on Thursday, June 25. To get assistance, please submit a help desk ticket at one of the links above and someone will get back to you.

Visit our PROTECT Virtual Help Desk Hours

Visit our PROTECT Training Site

All PROTECT users also have access to the PROTECT Training site where they can:

  • safely practice in a “sandbox” environment without affecting real study data, persons, notifications
  • test things and learn how things work in the system.
  • View realistic submissions (the site is refreshed every two weeks)

Hours: 24/7, anywhere you have internet access  

Visit our PROTECT Training Site