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CITI Training Records not found in iRIS


Check your CITI Profile and Training Records in iRIS before reporting any issues to the iRIS ticketing system ( https://iris.helpdesk.nih.gov - requires connection to NIH network or using NIH VPN )

Checking your training records in iRIS:

  • Log into iRIS - https://irb.nih.gov 
  • Move the mouse cursor over My Profile and select My Account on the upper right corner of the iRIS window.
  • Then click on Training History on the left side.
  • CITI Training Records associated with your iRIS account will be listed.

Prerequisites:

  • User's affiliation on CITI Profile must be NIH.
  • User's CITI profile primary email address  must be the same as user's NIH AD email  that appears on the user's NED ( https//ned.nih.gov ) profile.
  • Only CITI NIH Training Courses are transferred to iRIS.

Processing:

  • Once a CITI training course is complete, it will be available in iRIS in the next 6 - 12 hours.
    • If the training record's email address matches the user's iRIS account email address (same as the NIH AD email mentioned above), then it is associated with the user in iRIS.
    • If there is no email match, then the training records is not 



CITI Training Certificate information does not match information in iRIS

Some users have reported that the Expiration Date shown on their CITI Training Certificate does not match the Information shown in iRIS.

This is due to a problem on their Training Records in CITI.

Open the Certificate PDF provided to you and click on the link Verify at: at the bottom of the Certificate.

Once the Certificate opens on your Web Browser, compare the entire contents of the Certificate displayed with the one provided to you.

Contact CITI Support at https://support.citiprogram.org/ if you encounter any discrepancies and request the information to be corrected. 

Once CIT notifies you the corrections were made, wait at least 6 hours and then check again in iRIS. Note that it might take at least 24 hours.


Click on the images below to see examples of wrong expiration dates.

CITI_Certificate_1.png

CITI_Certificate_2.png
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