Problem

I cannot log in to iRIS application.

Pre-requisite

You must have an iRIS account. If you don't have an iRIS account, you can request one by visiting https://iris.helpdesk.nih.gov/ (need to be connected to the NIH network)

iRIS uses the NIH Login to authenticate users. The NIH Login allows the use of the following credentials:

• Any U.S. Federal Government PivCard / Pin. NIH users can also log in with their NIH user name and password.
• Research Organizations that are part if the InCommon Federation - https://www.incommon.org/federation/incommon-federation-participants/
• Social Logins such as Google, Microsoft, Facebook, PayPal 

Solution

1. If you have a bookmark for the NIH iRIS, make sure the URL is https://irb.nih.gov . Other URLs will cause login problems.
2. Clear the browser cache and close all browser tabs/windows.
3. Open Task Manager and make sure the browser is not running.
4. Attempt to log in again.

• For NIH users, contact the NIH Help Desk if your forgot your password or pin, or if your account or PivCard is locked.

https://itservicedesk.nih.gov/

(301) 496-4357 (HELP)

(301) 496-8294 (TTY)

(866) 319-4357 (HELP)

Normal Hours of Operation:

Mon - Fri: 6am-6pm EST

Limited Support After-Hours

Sat - Sun: 8:30am-5pm EST

Mon - Fri: 6pm-midnight EST

• For non-NIH users, contact your local IT Support for account/password issues.
• For iRIS account issues, submit a ticket at  https://iris.helpdesk.nih.gov/ (need to be connected to the NIH network)

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